Privacy Policy

Taxxel ("we," "our," or "us") is a Canadian bookkeeping and tax services firm providing personal tax filing, corporate tax support, bookkeeping, payroll, and related financial-record services. Our principal place of business is in the Greater Toronto Area, Ontario, Canada.

This Privacy Policy explains how we collect, use, disclose, and protect personal information in connection with our services and website at taxxel.ca (the "Site").

We may collect the following types of personal information:

• Identity information: Full name, date of birth, Social Insurance Number (SIN), and government-issued identification where required for the service.
• Contact information: Email address, phone number, and mailing address.
• Financial information: T-slips, investment records, business income, expenses, and other tax or bookkeeping records you provide to us.
• Business information: Business or practice name, industry, business registration or CRA numbers, payroll records, and financial records where relevant.
• Communication data: Messages, emails, WhatsApp messages, and service-related communications.
• Website and enquiry metadata: IP address, approximate city/region/country, browser or device information, page URL, referring URL, UTM campaign information, and submission timing information used for security, spam prevention, enquiry attribution, and—where you consent—website analytics.

We collect personal information in the following ways:

• Directly from you when you contact us, complete a form, upload documents, or engage our services.
• Through email, WhatsApp, phone, or consultation communications.
• Automatically from the request used to submit an enquiry, including security and attribution metadata described above.
• Through optional analytics technologies when you provide the applicable cookie consent.

We use the personal information we collect to:

• Prepare and file personal or corporate tax returns where engaged to do so.
• Provide bookkeeping, payroll, HST/GST, and financial-record support.
• Support CRA communications and financial-record requests where authorized and within the scope of our services.
• Respond to questions, enquiries, and service requests.
• Send service-related notifications, reminders, and updates.
• Protect forms against spam, abuse, automated submissions, and repeated suspicious requests.
• Understand the source of enquiries and improve our Site and services, including analytics where you have provided the applicable consent.
• Comply with applicable legal and regulatory obligations.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We may disclose personal information in limited circumstances, including:

• Canada Revenue Agency (CRA): When information must be submitted for a filing or where you have authorized Taxxel to assist with a matter within our service scope.
• Service providers: Technology, email, hosting, tax-preparation, file-storage, security, and communication providers that help us deliver the Site or services.
• Professional involvement: A CPA, lawyer, or other regulated professional where you have authorized their involvement or where the matter requires work outside Taxxel's scope.
• Legal requirements: When disclosure is required by applicable law, legal process, or government authority.
• Business transfers: If the business is reorganized, sold, or transferred, subject to applicable privacy obligations.

We retain information for as long as reasonably required for the service, security, legal, tax, business-record, and professional obligations that apply to the particular information. Different records may have different retention periods. Information that is no longer required is deleted, anonymized, or otherwise disposed of using reasonable safeguards.

We use reasonable administrative, technical, and physical safeguards appropriate to the information and service. These may include encrypted transmission, restricted access, password-protected systems, spam and automated-submission controls, and secure handling or deletion practices.

No internet transmission or storage system can be guaranteed to be completely secure. Sensitive documents should be provided only through channels approved for that purpose.

Taxxel uses a cookie-preference tool so you can choose whether optional analytics or marketing technologies may load. Necessary technologies used for core site operation, security, form protection, and saving your privacy choices remain available.

• Necessary: Core functionality, security controls, reCAPTCHA/form protection, and storage of your cookie preference.
• Analytics: Google Tag Manager and analytics tags configured through it load only after you choose Analytics or Accept All.
• Marketing: Optional advertising or remarketing technologies remain disabled unless you explicitly enable this category and such tools are configured.

You can reject non-essential technologies on your first visit and reopen Cookie Settings from the website footer at any time. If analytics was already loaded and you later withdraw analytics consent, the Site reloads so the optional analytics runtime is not loaded again under the new preference.

Our Site and services may use or link to third-party tools such as WhatsApp, Google services, reCAPTCHA, hosting providers, email services, and tax or bookkeeping software. Their handling of information is governed by their own terms and privacy practices.

Subject to applicable law, you may ask to access or correct personal information we hold about you, withdraw consent where consent is the applicable basis, or ask questions about our privacy practices. Some information may need to be retained despite a deletion request because of legal, tax, security, contractual, or professional obligations.

To make a privacy request, contact us at fileyourtax@taxxel.ca or call +1 (647) 461-0361.

Our services are not directed to children for independent use. If information relating to a minor is required for a tax or family service, it should be provided by an authorized parent, guardian, or client as appropriate.

We may update this Privacy Policy as our services, technologies, or legal obligations change. The date below identifies the latest published version.

• Email: fileyourtax@taxxel.ca
• Phone / WhatsApp: +1 (647) 461-0361
• Address: 163 Russell Creek Drive, Brampton, ON L6R 4B4
• Service Area: Ontario, Canada