Privacy Policy

Taxxel ("we," "our," or "us") is a Canadian accounting and bookkeeping firm providing personal tax filing, corporate tax filing, bookkeeping, payroll, and related financial services. Our principal place of business is in the Greater Toronto Area, Ontario, Canada.

This Privacy Policy explains how we collect, use, disclose, and protect personal information in connection with our services and website at taxxel.ca (the "Site").

We may collect the following types of personal information:

• Identity information: Full name, date of birth, Social Insurance Number (SIN), government-issued identification.
• Contact information: Email address, phone number, mailing address.
• Financial information: T-slips, investment records, business income, expenses, and other tax-related documents you provide to us for the purpose of filing your taxes or maintaining your books.
• Business information: Business registration numbers, CRA business numbers, payroll records, and financial statements.
• Communication data: Messages, emails, WhatsApp messages, and call records related to your enquiries and our services.
• Website usage data: IP address, browser type, pages visited, referring URL, and session duration, collected automatically when you visit the Site.

We collect personal information in the following ways:

• Directly from you when you contact us, complete a form, or engage our services.
• Through document uploads and file submissions on our Site or via email.
• Via WhatsApp, phone, or video consultations.
• Automatically through cookies and analytics tools when you browse the Site (see Section 8 — Cookies).

We use the personal information we collect to:

• Prepare and file your personal or corporate tax returns with the CRA.
• Provide bookkeeping, payroll, and HST/GST filing services.
• Communicate with the Canada Revenue Agency (CRA) on your behalf, where authorized.
• Respond to your questions, inquiries, and service requests.
• Send service-related notifications, reminders, and updates (e.g., tax deadline reminders).
• Improve our services and Site experience.
• Comply with legal and regulatory obligations under Canadian law.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share your personal information only in the following limited circumstances:

• Canada Revenue Agency (CRA): When we file tax returns or communicate on your behalf as your authorized representative.
• Service providers: Trusted third-party software providers (e.g., tax preparation software, cloud storage, communication tools) who assist us in delivering our services, subject to confidentiality obligations.
• Legal requirements: When required by law, court order, or government authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity, subject to the same privacy protections.

We retain your personal and financial information for a minimum of seven (7) years from the date of the last service, in accordance with CRA record-keeping requirements and applicable Canadian law. After this period, information is securely deleted or anonymized. You may request earlier deletion of non-required information by contacting us (see Section 10).

We take the security of your personal information seriously. We implement administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encrypted file storage and transmission (SSL/TLS).
• Password-protected access to client files.
• Restricted staff access on a need-to-know basis.
• Secure deletion practices for physical and digital records.

While we take reasonable precautions, no method of transmission over the internet is 100% secure. We encourage you to use secure channels when sending sensitive documents.

Our Site may use cookies and similar tracking technologies to improve user experience and understand how visitors interact with our content. Cookies are small text files stored on your browser. We may use:

• Essential cookies: Required for the Site to function properly.
• Analytics cookies: Tools such as Google Analytics that help us understand aggregate Site traffic and behaviour. This data is anonymized and does not identify you personally.

You may disable cookies in your browser settings; however, some features of the Site may not function correctly as a result. We do not use cookies for targeted advertising.

Our Site may contain links to third-party websites or we may use third-party tools (e.g., WhatsApp, Google Workspace, tax filing software). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws, you have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Withdraw consent to the collection or use of your information (where applicable).
• Request deletion of your information, subject to our legal retention obligations.
• File a complaint with the Office of the Privacy Commissioner of Canada (OPC).

To exercise any of these rights, please contact us at fileyourtax@taxxel.ca or call us at +1 (647) 461-0361. We will respond within 30 days.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this Policy periodically. Continued use of our services after a change constitutes acceptance of the updated Policy.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: fileyourtax@taxxel.ca
• Phone: +1 (647) 461-0361
• WhatsApp: +1 (647) 461-0361
• Service Area: Greater Toronto Area, Ontario, Canada